TechOps Engineer - Migrations
Location: Trivandrum, India
About us
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for an experienced and collaborative TechOps Engineer to join our Engineering team and help us support the software development teams to employ infrastructure changes or upgrades. The remit and focus of the role is to manage and handle the Data migrations including execution, monitoring and resolving issues in the process. It also includes maintaining and monitoring the infrastructure including Live and Development environments.. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re an enthusiastic and diligent Engineer, this is the role for you.
Core responsibilities
Responsible for managing day-to-day support activities in the form of incident and service requests.
3rd-line support for incidents/tickets received.
Manage escalations from other customer-facing teams & isolate the issues with proper Troubleshooting/debugging steps.
Root cause analysis & Incident report to Management teams and Stakeholders.
Work on improvement/maintenance projects for process improvements.
Reporting and escalation of critical issues.
Setting up alerts in monitoring systems.
Providing the required status updates to Stakeholders on various tasks.
Automate the processes wherever possible.
About you
A graduate in any discipline with 2-3 years of experience in Operations / Application support.
Hands-on experience in supporting cloud-based applications.
Good grasp of database (MySQL, MSSQL) concepts and scripting.
Experience in troubleshooting server-related issues.
Experience in SQL scripting, and AWS/Azure.
Should have a good understanding of RDBMS.
Familiar with monitoring (DataDog), ticket management (JIRA), and source control (GitHub) tools.
Exposure to PHP, DevOps and Azure/AWS Cloud technologies.
Knowledge of Dev-Ops Tools would be a bonus skill.
Ability to work with a high level of independence.
Should be a quick learner and result oriented.
Demonstrate a high degree of self-motivation and tenacity to get the tasks done.
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
Flexible work environment (3 days work from office)
Work time: 9.30 am to 6 pm (8.5 hours only)
Compensation - 100% fixed salary disbursement and no variable component.
Interview process
Phone screen
1st stage
2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
- Department
- Engineering
- Locations
- Thiruvananthapuram
- Remote status
- Hybrid Remote
Thiruvananthapuram
Perks and Benefits
-
Professional development budget 🎓
At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams. -
Mental health and wellness 🧠
Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health. -
Volunteering day 🤝
We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice. -
Regular team socials 🥳
We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more! -
Half-day summer Fridays 😎
Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too! -
Employee Assistance Programme 🧘♀️
Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network. -
Flexible working 🤸♀️
Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are -
Dog-friendly offices 🐕
Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem! -
GRC Accredited ✔︎
The Good Recruitment Charter defines good recruitment practice through key principles that we aspire to.
Workplace and Culture
We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!
About Arbor Education
At Arbor, we’re on a mission to transform the way schools work for the better.
You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.
We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
TechOps Engineer - Migrations
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