Emma WilliamsHead of Professional Services – Implementation
Emma has a background in both tech and creative. Having spent 5 years as a freelance illustrator & art director, building her own business and brand, she also has been working in tech since 2008 when she joined technical support for a vendor management system. Since then, she's continued to develop her experience in customer success and project management working in a variety of tech sectors, including, Project Management SaaS where she implemented communication systems & help desk software to improve company wide communication and workflows internally & externally.
Joining Arbor in 2016, combined with her experience in project management and customer success, Emma has continued to develop, gaining expertise with in the education sector that makes her the perfect Head of Professional Services.
Her hobbies include travelling whenever possible, scouting out the best food and coffee shops and hiking!