Jess graduated with an LLB in Law from The University of Law in Leeds, she then worked in a customer-focused role for a Facilities Management company called Penguin which involved managing and taking care of a lot of big and small clients and their commercial buildings nationwide, meaning she is passionate about ensuring that customers receive the greatest quality of service, support and success. She is now excited to learn more about Education and helping customers of Arbor. Outside of work, Jess loves socialising with friends. She also likes crafts including crocheting, she has previously made and donated things for the local hospital such as premature baby hats and mask extensions for the NHS staff.