Software Trainer (Education)

Software Trainer (Education)

About the role

Our customer team is made up of down to earth experts, ex teachers and tech enthusiasts who are on a mission to transform the way schools work!

We are looking for a passionate Software Trainer to successfully deliver onsite and remote web-based training to our schools and Multi-Academy Trusts. You will ensure successful adoption of the platform across different teams within the schools, maintaining a high standard from our feedback surveys and drive customer satisfaction scores. 

Core responsibilities

  • Designing and updating current training course content to keep up with new product features and solutions.
  • Delivering remote web-based training and in-person training to our clients. 
  • Highly effective communication to a range of stakeholders both internally and externally. 
  • Ability to pitch training appropriately to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system.
  • Maintaining an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
  • Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale.

About you 

We’re looking for someone passionate about making a real difference within education, with the ability to to identify and understand the needs of different stakeholders . Beyond that, we’d love to see:

  • Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school and can hit the ground running.
  • Ability to understand and articulate technology to a range of individuals, including non-technical users.
  • Excellent presentation and communication skills are essential, specific training experience would be desirable.
  • Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions.
  • Able to inspire people internally and externally.
  • Excellent organisational skills - you will be juggling a range of schools, training sessions and in different locations.
  • We are looking for someone who has initiative and isn’t afraid of a challenge!
  • Having used an MIS system before would be desirable 
  • Driving license required: Willing to travel to national client sites between 2-4 days per week

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!
  • One of our core values is to make an impact, so we give everyone 1 day off each year to volunteer with a charity of your choice.
  • We promote positive well being and as part of this you’ll have access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • We support autonomy and flexibility, and depending on your role can offer flexible working.
  • We offer enhanced maternity pay to support new mothers during this exciting period of your life.
  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. 

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: 

Arbor Education is an equal opportunities organisation 

We support and promote diversity and equality, and actively encourage applications from people of all backgrounds. We do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, disability status, marital and civil partnership status, or any other reason prohibited by law in provision of employment opportunities and benefits. 

If you need any adjustments to be made to support you through the recruitment process, let us know at 

Please note: We are unable to provide visa sponsorship at this time.

Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!

The Westworks
W12 7FQ London Directions View page


United Kingdom
SW1E 6AS London Directions View page

Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Wellbeing Champions with ongoing support and learning around mental health

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

  • GRC Accredited ✔︎

    The Good Recruitment Charter defines good recruitment practice through key principles that the we aspire to.

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!


Applicant tracking system by Teamtailor