Account Manager (MAT Cover 6m FTC)

Account Manager (MAT Cover 6m FTC)

About the role

Our Partnership team is a rapidly growing team of down to earth experts who make an impact by building strong, long lasting relationships with our new and existing schools and MATs.

We are looking for a commercially aware and enthusiastic Account Manager to join our Partnership team on a 6 month maternity cover contract. The remit and focus of the role is to ensure customer retention and overall satisfaction with accounts, and to work with the team internally analysing, negotiating, renewing and expanding active contracts to ensure our schools get the best value.

Core responsibilities

  • Identify and grow opportunities within your accounts and territory
  • Develop new business with existing clients
  • Provide 1st class service to customers and accounts, reducing risk of churn
  • Termly calls with schools to review customer health and happiness 
  • Serve as the lead point of contact and source of knowledge for all customer account management matters post-implementation
  • Develop ongoing trusted relationships with customer stakeholders and executive sponsors
  • Identify and maintain reference sites, to support Partnership Specialists & Partnership Managers on introducing prospects to reference schools. 
  • Calendar organisation and prioritisation for visits with schools in your patch.

About you 

You’ll be passionate about education and helping schools succeed with our key products, add-ons and services . Beyond that, we’d love to see:

  • Minimum 1-3 years account management or customer support preferred
  • Track record of effectively and strategically achieving sales targets
  • Understanding of SaaS enterprise software implementation and adoption
  • Experience managing customer renewals by building strong stakeholder relationships
  • Ability to work across teams cross functionally
  • Strong business acumen, negotiation skills, and interpersonal skills
  • Ability to work independently with strong time management skills
  • Experience in education / edtech market would be a bonus
  • Ability to perform in a fast moving, dynamic start up environment

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!
  • One of our core values is to make an impact, so we give everyone 1 day off each year to volunteer with a charity of your choice.
  • We promote positive well being and as part of this you’ll have access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • We support autonomy and flexibility, and depending on your role can offer flexible working.
  • We offer enhanced maternity pay to support new mothers during this exciting period of your life.
  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. 
  • We welcome dogs in our office!

Refer a friend: 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

The safety and wellbeing of all Arbor employees is our number one priority. Therefore this role will be home based for the foreseeable future during the COVID-19 outbreak and will be reviewed once it is safe to return to an office environment. We will visit customers when schools are adapted to their new ways of working and are ready to welcome us.  

Arbor Education is an equal opportunities organisation

We support and promote diversity and equality, and actively encourage applications from people of all backgrounds. We do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, disability status, marital and civil partnership status, or any other reason prohibited by law in provision of employment opportunities and benefits.

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.

Please note: We are unable to provide visa sponsorship at this time.

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London

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Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Wellbeing Champions with ongoing support and learning around mental health

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

  • GRC Accredited ✔︎

    The Good Recruitment Charter defines good recruitment practice through key principles that the we aspire to.

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!

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