Programme Manager (Software Implementation)

Programme Manager (Software Implementation)

About the role

Our customer team are down to earth experts who are dedicated to making the lives of teachers and admins easier. 

We are looking for a passionate and customer-orientated Programme Manager to join our Professional Services team and help us successfully implement Arbor and manage relationships in Multi Academy Trusts. The remit and focus of the role is to own and manage programme plans to successfully onboard MATs and Groups whilst managing key stakeholder relationships.  It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a customer professional looking for a strategic position, this is the role for you.

Core responsibilities

  • Managing multiple, short and long term programmes concurrently, in the deployment of Arbor’s MIS across schools in Multi Academy Trusts and Groups.
  • Responsible for the scoping and planning of programmes to ensure key milestones and objectives are achievable and aligned to the client’s priorities. 
  • Prepare, plan and lead internal and external calls and meetings to ensure MAT priorities are being met and disseminate information to relevant teams. 
  • Coordinating support and training with the team who are responsible for delivering school level training plans and schedules.
  • Confident in preparing client facing documentation and presenting in Executive Status Meetings.
  • Being the escalation point for risk and programme dependencies of the MAT
  • Planning mitigation against risk and providing solutions, including visits to clients to ensure that clients remain successful. 
  • Responsible for overall MAT programme success.
  • Managing existing relationships and growing them strategically.

About you 

You will have a passion for education and making an impact as well as:

  • Minimum 5 years + professional work experience, including 2 years + in either software deployment, project or programme management background.
  • 1 Year + experience of working in an Enterprise SAAS environment implementing software.
  • Understanding of the national educational landscape with a background in senior management in a school or multi-academy trust desirable.
  • Able to work in an agile way to programme manage complex, overlapping programmes to tight timeframes within budget. 
  • Qualifications in project/programme management (Prince2) are desirable.
  • Experience in guiding organisations through systems change management.
  • A proven track record in building relationships with Key Stakeholders to understand their needs and communicate clearly with them throughout the programme lifecycle.
  • Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline. 
  • Ability to use a CRM/MIS database systems; ability to interpret data in order to understand school needs and develop schools insights.
  • Proficient in Microsoft and Mac OS Platforms, able to use Excel/Google Sheets to a high level of expertise for tracking project management.
  • Willingness to travel to client sites nationally, 20 - 40% of your time (dependant on time of the academic year)

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Salary: £30-£35k per annum
  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!
  • One of our core values is to make an impact, so we give everyone 1 day off each year to volunteer with a charity of your choice.
  • We promote positive well being and as part of this you’ll have access to a choice of comprehensive 24/7 well being support services as well as internal Mental Health Champions.
  • We support autonomy and flexibility, and depending on your role can offer flexible working.
  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making, escape rooms, and even white water rafting!).
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. 

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simple email: 

Please note: We are unable to provide visa sponsorship at this time.

Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!


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Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Mental Health Champions with ongoing support and learning around mental health

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

  • GRC Accredited ✔︎

    The Good Recruitment Charter defines good recruitment practice through key principles that the we aspire to.

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!


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