Software Trainer

Software Trainer

About the role

Our Customer team are passionate experts who are dedicated to giving the best possible journey for our Arbor schools!

We are looking for a professional and results driven Software Trainer to join our Customer and Implementation team and help us successfully deliver onsite and remote web-based training to our educational institutions. The remit and focus of the role is to train key school staff to ensure successful use of the platform across the school or Trust whilst maintaining a good to excellent rating from our school training feedback survey. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a confident trainer and an advocate for high quality customer service, this is the role for you.

Core responsibilities

  • Delivering remote web-based training and in-person training to our clients. 
  • Effectively communicating to a range of stakeholders both internally and externally. 
  • Appropriately pitching the training to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system.
  • Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
  • Managing your workload efficiently, being able to keep up with a fast-paced and varied workload. 
  • Keeping up to date with Arbor’s vast product, including updates, changes to legislation and adapting to new processes as we scale.
  • Owning the training materials, keeping them up to date and relevant. 
  • Feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
  • Willing to travel to national client sites 50-70% of the time.

About you 

We’re looking for an individual with the ability to understand and articulate technology to a range of individuals, including non-technical users. Beyond that, we’d love to see:

  • 3+ years experience as a trainer/in training 
  • Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school and can hit the ground running.
  • Excellent presentation and communication skills are essential.
  • Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
  • Friendly, eager to get stuck in and always willing to help
  • Good sense of humour and able to inspire others.
  • We are looking with someone who has initiative and isn’t afraid of a challenge!
  • Desirable: having used an MIS system before

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • 25 days annual leave (plus Bank Holidays)
  • A personal budget for professional development 
  • Volunteer Days - take a day off each year to work with a charity of your choice
  • Childcare Vouchers and a Bike To Work scheme
  • Employee Assistance Programme - access to a choice of comprehensive 24/7 support services
  • Free breakfast in the office every day
  • Flexible working if you need it
  • Regular team nights out (we’ve had pizza making, escape rooms, and even white water rafting!)
  • Half day Fridays during school summer holidays, plus, we shut the office for a day at Easter and over Christmas
  • An office less than 10 minutes walk from Leeds train station

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simple email: 

Arbor Education is an equal opportunities organisation

We support and promote diversity and equality, and actively encourage applications from people of all backgrounds. We do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, disability status, marital and civil partnership status, or any other reason prohibited by law in provision of employment opportunities and benefits.

If you need any adjustments to be made to support you through the recruitment process, let us know at

Please note: We are unable to provide visa sponsorship at this time.

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Or, know someone who would be a perfect fit? Let them know!

LS1 5AA Leeds Directions


United Kingdom
SW1E 6AS London Directions

Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Mental Health Champions with ongoing support and learning around mental health

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!


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