About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

Our Digital Project Administrators are a close knit team, working together to successfully support the implementation of the Arbor MIS and manage relationships in our primary schools.

You will oversee the onboarding of Arbor at our primary schools, owning the success of schools moving to Arbor and all related onboarding activities, including the schools data migration and engagement with support & training. You will also support the Project & Programme Managers with day to day administration and reporting on projects.

Core responsibilities

• Managing onboarding projects with schools moving to Arbor MIS, including the coordination of a schools paid for services as required.

• Managing the data migration process and ensuring tasks are completed with/ by the school on key dates.

• Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.

• Managing and leading group ‘Kick Off’ and ‘Go Live’’ calls with a number of schools, introducing them to the onboarding process & team at Arbor

• Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets.

• Managing risk, change and escalation as appropriate.

• Being a point of contact as an onboarding expert providing excellent customer service and ability to speak with confidence about moving to Arbor

• Planning mitigation against risk and providing solution

• Creating and maintaining our onboarding area (help centre content), to support all schools onboarding to Arbor

• Responsible for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.

• Supporting the project and programme teams with project administration

• Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams

About you

• Minimum 1 Years + professional work experience

• Experience working in either a project, customer support, admin or software background

• Understanding of the national educational landscape desirable.

• Ability to work as a team player and willingness to get stuck in

• Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple

• Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects

• Ability to work and interpet high volumes of data to analyse, present information and make decisions

• Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios

• Ability to find solutions that will deliver outcomes

• Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise.

• Willingness to travel frequently to client sites

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What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!

• 1 day off each year to volunteer with a charity of your choice.

• Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.

• Depending on your role can offer flexible working.

• We offer enhanced maternity pay to support new mothers during this exciting period of your life.

• Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)

• We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.

• Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from.

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

If you need any adjustments to be made to support you through the recruitment process, let us know at careers@arbor-education.com.

Please note: We are unable to provide visa sponsorship at this time.