Software Trainer (MIS)

Software Trainer (MIS)

About the role

Our Training team are dedicated experts, guiding our schools through remote and onsite sessions, setting them up for success using Arbors’ Management Information System (MIS).

In this role you will work with key school staff, primarily with secondary schools, to ensure successful use of the platform by delivering informative and engaging training sessions. If you love presenting to a variety of groups and are able to articulate technical software concepts to technical and non-technical staff, then this could be the role for you!

Core responsibilities

  • Delivering remote web-based training and in-person training to our schools 
  • Effectively communicating to a range of stakeholders both internally and externally. 
  • Ability to pitch training appropriately to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system.
  • Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
  • Excellent organisational skills - you will be juggling a range of schools, training sessions and in different locations.
  • Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale.
  • To own the training materials and keep these relevant including designing training course content.
  • Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
  • Willing to travel to national client sites between 1-4 days per week

About you

  • 3+ years experience training in an educational setting.
  • Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting.
  • Driving license required
  • Ability to understand and articulate technology to a range of individuals, including non-technical users
  • Excellent presentation and communication skills are essential.
  • Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions.
  • Friendly, eager to get stuck in and always willing to help.
  • Good sense of humour and able to inspire others.
  • We are looking for someone who has initiative and isn’t afraid of a challenge!
  • Desirable: having used an MIS system before

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Dedicated training budget to help you grow professionally!
  • 1 day off each year to volunteer with a charity of your choice.
  • Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • Depending on your role can offer flexible working.
  • Enhanced maternity pay to support new mothers during this exciting period of your life.
  • Social committees organise regular team nights out (we’ve had pizza making, online escape rooms and curry clubs!)
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.

The safety and wellbeing of all Arbor employees is our number one priority. Therefore we will visit customers when schools are adapted to their new ways of working and are ready to welcome us. 

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. 

If you need any adjustments to be made to support you through the recruitment process, let us know at

Please note: We are unable to provide visa sponsorship at this time.

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

LS1 3ED Leeds Directions View page


The Westworks
W12 7FQ London Directions View page


United Kingdom
SW1E 6AS London Directions View page

Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

  • GRC Accredited ✔︎

    The Good Recruitment Charter defines good recruitment practice through key principles that we aspire to.

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!

Already working at Arbor Education?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor