Implementation Project Manager

Implementation Project Manager

About the role

Working closely with the schools team to plan and manage the implementation of their new MIS, including supporting the school with change across their teams and departments.

Our Project Managers manage the end to end implementation of a school’s onboarding onto Arbor. You will work closely with the school, keeping them in touch with what’s happening and when, managing the data migration, planning their configuration of Arbor (what features and functionality they will use), as well as working with the school to coordinate training and support for their team.

During the school's onboarding, you will report on their key successes & challenges, enabling them to celebrate what’s going well and supporting them to make Arbor a success at their school.

Core responsibilities

  • Onboarding secondary schools to the Arbor MIS, including managing the data migration process.
  • Scoping and planning of multiple projects to ensure key milestones and objectives are achievable and aligned to the client’s priorities. 
  • Preparing, planning and leading internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams. 
  • Coordinating with the training team to ensure schools training needs are being met.
  • Preparing client facing documentation and presenting in Executive Status Meetings during Implementation to ensure project milestones are being met and the project is on track, including client status and risks. 
  • Being the escalation point for risk and project dependencies of the school.
  • Planning mitigation against risk and providing solutions, including visits to clients to ensure that client remains successful. 
  • Responsible for overall project success and customer outcomes and feedback.

About you 

You will have proven time management and multitasking skills within project management. Beyond that, we’d love to see:

  • Project coordinator, project management or software background.
  • Able to project manage complex, overlapping projects to tight timeframes within budget. 
  • Experience in guiding organisations through systems change management.
  • A proven track record in building relationships with Key Stakeholders to understand their needs and communicate clearly with them throughout the project lifecycle.
  • Experience implementing software within a SAAS environment would be desirable.
  • Project Management qualification (ie Prince2) would be desirable.
  • Confident working effectively within an entrepreneurial, fast-paced, and results-oriented culture.
  • Experience using a CRM/MIS database system to interpret data in order to understand clients’ needs.
  • An interest in the national educational landscape.
  • Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise.
  • Willingness to travel frequently to client sites at least 30% of your time 

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!
  • One of our core values is to make an impact, so we give everyone 1 day off each year to volunteer with a charity of your choice.
  • We promote positive well being and as part of this you’ll have access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • We support autonomy and flexibility, and depending on your role can offer flexible working.
  • We offer enhanced maternity pay to support new mothers during this exciting period of your life.
  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. 
  • We welcome dogs in our office!

The safety and wellbeing of all Arbor employees is our number one priority. Therefore this role will be home based for the foreseeable future during the COVID-19 outbreak and will subsequently be based at our Leeds City Centre or West London office once it is safe to return to an office environment. We will visit customers when schools are adapted to their new ways of working and are ready to welcome us. 

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: 

Arbor Education is an equal opportunities organisation

We support and promote diversity and equality, and actively encourage applications from people of all backgrounds. We do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, disability status, marital and civil partnership status, or any other reason prohibited by law in provision of employment opportunities and benefits.

If you need any adjustments to be made to support you through the recruitment process, let us know at

Please note: We are unable to provide visa sponsorship at this time.

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

  • GRC Accredited ✔︎

    The Good Recruitment Charter defines good recruitment practice through key principles that we aspire to.

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!

Already working at Arbor Education?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor