Programme Manager (SaaS Implementation)

Programme Manager (SaaS Implementation)

About the role

Our Project & Programme team help lead our schools and Multi-Academy Trusts on a seamless journey to onboard with and implement Arbor successfully. 

We are looking for a passionate and organised Programme Manager to help lead our MAT’s through to successful implementation of the Arbor MIS. You will be responsible for managing key stakeholder relationships, owning programme plans and delivering professional services efficiently. You will also have ownership of managing risk, change transformation and any escalations that occur. 

This is a broad and exciting role, so we’re looking for someone up for a challenge - if you’re experienced at managing multiple high level projects and passionate about seeing successful results, this is the role for you!

Core responsibilities

  • Managing multiple, short and long term programmes concurrently, in the deployment of Arbor’s MIS across schools in MAT’s and Groups.
  • Scoping and planning of programmes to ensure key milestones and objectives are achievable and aligned to the client’s priorities. 
  • Preparing, planning and leading internal and external calls and meetings to ensure MAT priorities are being met and disseminate information to relevant teams.
  • Coordinating support and training with the school and internal training teams. 
  • Confidence in preparing client facing documentation and presenting in Executive Status Meetings.
  • Being the escalation point for risk and programme dependencies of the MAT
  • Planning mitigation against risk and providing solutions, including visits to clients to ensure that clients remain successful. 
  • Responsible for overall MAT programme success.
  • Managing existing relationships and growing them strategically.

About you

  • Minimum 5 Years + professional work experience, including 2 Years + in either software deployment, project/programme management or customer success background.
  • 1 Year + experience of working in an Enterprise SAAS environment implementing software.
  • Understanding of the national educational landscape with a background in senior management in a school or multi-academy trust is desirable.
  • Able to work in an agile way to programme manage complex, overlapping programmes to tight timeframes within budget. 
  • Qualifications in project/programme management (Prince2) are desirable.
  • Experience in guiding organisations through systems change management.
  • A proven track record in building relationships with Key Stakeholders to understand their needs and communicate clearly with them throughout the programme lifecycle.
  • Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline. 
  • Ability to use a CRM/MIS database systems; ability to interpret data in order to understand school needs and develop schools insights.
  • Proficient in Microsoft and Mac OS Platforms, able to use Excel/Google Sheets to a high level of expertise for tracking project management.
  • Willingness to travel to client sites nationally, 20 - 40% of your time (dependant on time of the academic year)

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • We believe in supporting you to grow professionally and giving you the freedom to choose how. If you tell us where you want to go, we have a dedicated training budget to help you get there!
  • One of our core values is to make an impact, so we give everyone 1 day off each year to volunteer with a charity of your choice.
  • We promote positive well being and as part of this you’ll have access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • We support autonomy and flexibility, and depending on your role can offer flexible working.
  • We offer enhanced maternity pay to support new mothers during this exciting period of your life.
  • Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)
  • We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. 

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: 

The safety and wellbeing of all Arbor employees is our number one priority. Therefore this role will be home based for the foreseeable future during the COVID-19 outbreak and will subsequently be based at our Leeds City Centre or West London office once it is safe to return to an office environment. We will visit customers when schools are adapted to their new ways of working and are ready to welcome us.  

Please note: We are unable to provide visa sponsorship at this time.

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Or, know someone who would be a perfect fit? Let them know!

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Perks and Benefits

You'll have the chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • Professional development budget 🎓

    At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams.

  • Mental health and wellness 🧠

    Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.

  • Volunteering day 🤝

    We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.

  • Regular team socials 🥳

    We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more!

  • Half-day summer Fridays 😎

    Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!

  • Employee Assistance Programme 🧘‍♀️

    Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.

  • Flexible working 🤸‍♀️

    Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are

  • Dog-friendly offices 🐕

    Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!

  • GRC Accredited ✔︎

    The Good Recruitment Charter defines good recruitment practice through key principles that we aspire to.

Workplace and Culture

We’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.  
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!


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